Back Office Specialist, Italian

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts. • Data quality and cleaning processes and ensure this data is properly updated in the database according to business • Company evaluation: assess company potential using provided guidelines and online tools. • Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition. • Be on the lookout for industry news and trends to ensure timely prospecting. • Data Mapping, construction and extraction • Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs. • Identify and correct data quality issues • Responsible for delivering a set of contacts based on the agreed quarterly target. • Maintenance of the data

🎯 Requirements

• Experience on data management, quality and cleaning • Native/advanced level of Italian • B2 level of English or higher. • Experienced user in CRM. • Quick to learn new processes and tools such as Qlik. • Good verbal and written communication skills in appropriate language. • Motivation & personality for seeking customer satisfaction and resolution. • Ability to take initiative, prioritize, and manage time effectively. • Candidates must be located in Spain. • **Desirable Skills** • Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality • Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals • Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums. • Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions • Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration • Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights • Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions • Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

🏖️ Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm. • Salary: 19.000€ gross/year + 1.800€ gross/year attendance bonus. • Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project) • Considerable investment in employees and their career development (including product, sales, and personal skills development trainings). • Working environment that is modern and bright with a dynamic and multicultural atmosphere.