Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Customer Service Representative, Mandarin
August 27
🗣️🇨🇳 Chinese Required
Teleperformance
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
đź“‹ Description
• Customer Service Representative (Mandarin-speaking) working from home • Serve as first point of contact via email, live chat, and phone • Handle inquiries, resolve issues, and ensure positive customer experience • Document customer interactions and update records in the system • Escalate complex issues to relevant teams and meet performance targets and SLAs • Collaborate with team members and maintain a customer-first attitude
🎯 Requirements
• Proficiency in Mandarin (spoken and written) and English • Previous experience in customer service or call center environment is an advantage • Strong communication and problem-solving skills • Ability to handle multiple tasks and work under pressure • Flexibility to work on rotational shifts, including weekends and public holidays • Willing to work night shift
🏖️ Benefits
• Competitive salary and benefits package • Paid training and career development opportunities • A supportive and diverse work environment • Opportunities to grow within the company
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