Customer Service Team Lead, Mandarin

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August 30

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Teleperformance

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B2B • Business Services • Recruitment

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

10,000+ employees

Founded 1978

🤝 B2B

🎯 Recruiter

📋 Description

• Provide mentorship, guidance and career development to members of your team • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions • Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise • Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication • Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

🎯 Requirements

• Bachelor Degree preferred • Significant experience in a complex fast paced environment • Minimum 2 years of prior relevant people management experience • Strategic thinker with strong analytical and creative problem-solving skills • Excellent written and verbal communication skills • Passion for ensuring an excellent user experience