Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Digital Solution Manager
Job not on LinkedIn
🕒 May 25
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
🤝 B2B
🎯 Recruiter
B2B • Business Services • Recruitment
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Du entwickelst innovative, ganzheitliche Lösungskonzepte , die Customer Experience, Transformation und den Einsatz von KI-Technologien intelligent verbinden • Du analysierst Kundenanforderungen und Prozesse , um Optimierungspotenziale zu identifizieren • Gemeinsam mit interdisziplinären Teams gestaltest du zukunftsorientierte Service- und Transformationsmodelle • Komplexe Konzepte bereitest du in klar strukturierten, visuell ansprechenden Präsentationen auf • Verantwortung für die methodische Weiterentwicklung unserer Solution-Design-Ansätze
🎯 Requirements
• Abgeschlossenes Studium der Wirtschaftswissenschaften, Wirtschaftsinformatik oder eines vergleichbaren Studiengangs bevorzugt, aber nicht zwingend notwendig • Mehrjährige relevante Berufserfahrung in den Bereichen Customer Care & Experience, Customer Service, (Strategie-)Beratung oder Solution Design • Nachweisliche Erfolgsbilanz in der Gestaltung und Umsetzung multidisziplinärer und/oder länderübergreifender Lösungen • Fundiertes Verständnis für digitale Geschäftsmodelle, moderne CX-Technologien, Automatisierung und den Einsatz von KI • Erfahrung in der Konzeption komplexer Lösungen sowie der Erstellung von Angeboten und Ausschreibungsunterlagen; • Sehr gute Kenntnisse in MS Office, insbesondere PowerPoint und Excel • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
🏖️ Benefits
• Flexible Arbeitszeiten • Weiterbildungsmöglichkeiten
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