Teleperformance
10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
Supervisor – Stromprojekt Backoffice
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇩🇪 German Required
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Teleperformance
10,000+ employees
Founded 1978
📣 Marketing
📦 Logistics
🏥 Healthcare
Marketing • Logistics • Healthcare
Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.
📋 Description
• Daily leadership and motivation of the team to achieve targets • Conduct coaching and regular feedback sessions • Promote internal communication and collaboration within the team and with other departments • Implement internal and client-specific processes • Quickly adapt to change • Provide technical and disciplinary leadership and support for an existing team • Review team performance and take responsibility for team success and continuous improvement • Daily motivation, training and management of staff • Monitor, analyze and control performance metrics with a focus on daily execution • Handle escalations, sensitive customer cases and operational risks and make immediate, well-founded decisions • Ensure consistent quality, compliance and goal achievement
🎯 Requirements
• At least one year of experience working in back office (BO) is an advantage • Experience with LAR is an advantage • Confident handling of escalations, sensitive customer cases and operational risks • Ability to make immediate, well-founded decisions • Ability to monitor, analyze and control performance metrics (AHT, QA, productivity, adherence, SLAs) • Clear understanding of data confidentiality, process compliance and regulated industry requirements • Flexibility to support onboarding, nesting and training activities during ramp-up phases • Confident verbal and written communication skills in German (at least C1) • Competence in coaching, developing and motivating advisors to ensure consistent quality and compliance • Current CV and cover letter for application • Applications must be submitted via the internal job portal by 31/08/2026
🏖️ Benefits
• Coaching and regular feedback sessions • Support for onboarding, nesting and training activities during ramp-up phases • Opportunity to provide technical and disciplinary leadership and to further develop an existing team
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