Manager, Solutions Architecture – Five9 CCaaS

🕒 May 15

🌲 North Carolina, Ohio, +2 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote

💵 $170k - $185k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Lead technical pre-sales engagements from discovery through solution design, including demonstrations, proofs of concept, and technical workshops • Design comprehensive contact center architectures leveraging the Five9 platform capabilities to meet customer requirements • Collaborate with sales teams and delivery teams to scope, estimate, and propose solutions during the sales cycle while providing technical leadership in customer engagements • Create detailed solution architectures and technical documentation for complex customer environments

🎯 Requirements

• 4+ years of experience in solution architecture, pre-sales engineering, or technical consulting in cloud technologies • Strong understanding of Five9, and cloud contact center technologies • Experience with CRM systems, omni-channel customer engagement platforms, and contact center operations • Bachelor's degree in Computer Science, Information Technology, or related field

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities