Principal Solution Engineer

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TELUS Digital

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

TELUS Digital is an award-winning digital consultancy that combines human-centered design, software engineering, data science and generative AI to create AI‑fueled digital experiences and platforms for global brands. The company provides services in experience strategy, UX research and design, engineering and architecture, data science and engineering, digital marketing, and product/project delivery, and operates Fuel iX™, an enterprise-focused generative AI engine to help businesses move AI initiatives into production. TELUS Digital emphasizes a collaborative culture, global hiring, and accessibility in its hiring practices.

📋 Description

• Provide technical expertise and support for multi-cloud deals, including data migration, integrations, and complex use cases. • Partner with Sales to uncover customer needs, lead discovery sessions, capture requirements, and deliver tailored demonstrations or Proofs of Concept (POCs). • Own the solution design process, leveraging expertise from subject matter experts and competency/cloud product leads. Craft effective proposals and respond to RFIs/RFPs with business-relevant solutions. • Develop detailed estimates and Rough Order of Magnitude (ROM) documents with clear assumptions. Ensure alignment between solution design and delivery handoff. • Tailor proposals and refine sales messaging to address key deal-closing criteria. Present solutions in collaboration with Sales Directors. • Keep customer needs and goals central to all solutioning efforts, acting as a trusted advisor. • Present complex technical solutions clearly and effectively to both technical and non-technical stakeholders. • Collaborate with Salesforce Partner and Solution Engineers for POC’s and RFP responses for solution approach and partner packs. • Develop and refine pre-sales processes and standards in alignment with the Pre-Sales CoE. • Collaborate with Project Management (PM), Business Analysis (BA), and Solution Architecture CoEs to incorporate best practices into pre-sales activities. • Identify and implement process improvements to enhance efficiency and consistency. • Lead and mentor pre-sales engineers within the practice, focusing on career development and coaching. • Drive continuous improvement initiatives across the Salesforce practice portfolio. • Stay current with new Salesforce platform features, and Salesforce-adjacent technologies (Sales, Service, Marketing Automation, Data, AI), and best practices. • Engage in training and certifications to deepen expertise and support innovation goals.

🎯 Requirements

• 2-4 years in pre-sales roles, with demonstrated leadership in managing pre-sales teams. • 2-4 years of prior delivery experience on the Salesforce platform. • Broad exposure to Salesforce implementations, complex solutioning, and estimation. • At least five Salesforce certifications, including Admin, Consulting, and Architect-level credentials.

🏖️ Benefits

• At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.