Business Analyst, Pension & Benefits Implementation

🕒 May 22

🇺🇸 United States – Remote

💵 $58.1k - $107.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Gather and analyze client requirements for the implementation of our integrated solution • Document business and operational needs within the context of implementation and workflow automation • Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony) • Configure our software to suit the specifics of the client's needs or requirements • Collaborate with solution architects, functional leads, and the development team to create and review new solutions • Define testing scope and criteria and work closely with the quality assurance team during execution • Build presentation decks and conduct solution demonstrations for clients • Contribute to the creation or redesign of reports and communications that support processes and procedures • Provide ongoing follow-up with stakeholders regarding implemented changes

🎯 Requirements

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field (or equivalent professional experience) • 4+ years of experience in business analysis, pension plan management, workflow management system implementation, administrative process automation, or related fields • Consulting or implementation background with client-facing experience • Experience presenting to executive stakeholders and clients • Proficiency in current computer technologies, including Excel and the Microsoft Office suite • Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly • Excellent written and verbal English communication skills — You must be fluent in written English for creating clear documentation and presentation materials, and fluent in verbal English for presenting to clients and explaining complex technical concepts in a way that makes sense to non-technical stakeholders • Comfortable presenting to clients and being on camera — You are confident interacting directly with clients and conducting solution demonstrations • Strong interpersonal skills with the ability to build relationships with cross-functional teams and clients • Available to travel as needed across Canada and the U.S.

🏖️ Benefits

• Primarily remote with quarterly travel for client meetings and demonstrations • Enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance) • Mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry • Career progression and professional development opportunities as you develop expertise • Build executive presence with client-facing presentations and demos • Comprehensive customizable benefits package to suit your unique needs and lifestyle • Paid vacation days & well-being days plus a well-being expense account to help maintain a better work/life balance • Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan • Generous mental health support account to cover the cost of therapy/counseling sessions