Customer Solutions Architect – Traditional Voice Solutions

🕒 April 28

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Responsible for pre-sales solutions for our voice, data, mobile and Internet of Things (IoT) services • Drive post-sale success and customer experience • Lead customer conversations with confidence and clarity • Translate complex technical concepts into relevant solutions for diverse technical and executive audiences • Collaborate with account directors to design scalable, customer-focused solutions • Build strong, long-term customer relationships

🎯 Requirements

• 3 to 7 years of experience in telecommunications or technical pre-sales • Deep knowledge of data networks (WAN, IP networking, fiber), voice services (SIP, VoIP) and mobile solutions • Knowledge of IoT solutions and machine-to-machine communication • Understanding of network architecture (BGP, routing fundamentals) • Experience in carrier/provider or wholesale environments • Expertise in the following areas: Data Networking, Voice, and Mobile Services • Experience using RESTful APIs • Bilingual: Proficiency in French and English

🏖️ Benefits

• Comprehensive total compensation package highlighting competitive salary and incentive structures • Minimum of 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Retirement plan and employee share ownership program with generous employer contributions • Option to work in-office, virtually, or in a hybrid arrangement depending on role requirements • Opportunities to give back to the communities where we work, live, and serve • Career progression, learning and development opportunities • And much more…