Senior Strategy Manager, Process Improvement

🕒 May 25

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TELUS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1990

📡 Telecommunications

⚕️ Healthcare Insurance

🔐 Security

💰 $500M Post-IPO Debt on 2023-03

Telecommunications • Healthcare Insurance • Security

TELUS is a major Canadian telecommunications company that provides a wide range of services including mobile network plans, internet, and television services through platforms like PureFibre and Optik TV. The company offers an extensive array of mobile products such as phones, smartwatches, and tablets, alongside comprehensive internet and TV bundles. TELUS also focuses on additional services like smart home security and healthcare solutions, including virtual healthcare options. It operates across various regions in Canada and is committed to social impact initiatives, such as supporting charities through the TELUS Friendly Future Foundation. With a strong emphasis on connectivity and innovative solutions, TELUS is a key player in the telecommunications sector offering cutting-edge technology solutions to its customers.

📋 Description

• Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes • Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators • Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies • Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy • Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience • Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working • Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders • Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization

🎯 Requirements

• Lean Six Sigma Black Belt certification • 10+ years of experience leading independent process improvement projects in large enterprise environments • Excellent stakeholder management and communication skills; ability to influence across organizational levels and build consensus • Proven track record of delivering measurable business outcomes (cost reduction, efficiency gains, quality improvements, cycle time reduction) • Strong analytical and data-driven problem-solving skills with ability to conduct root cause analysis and develop evidence-based recommendations • Passion for mentoring and developing team members to build organizational capability in Lean Six Sigma best practices • Self-driven, proactive mindset with the ability to identify priorities and move projects forward

🏖️ Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures • Minimum 3 weeks of vacation • Flexible benefits plan to meet the needs of you and your family • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements • Generous company matched pension and share purchase programs • Opportunity to give back to communities in which we work, live and serve • Career growth and learning & development opportunities to develop your skills