Lifestyle Manager – Trilingual Speaker

October 23

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Ten Lifestyle Group

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B2B • Travel & Lifestyle Management • Enterprise

Ten Lifestyle Group is a global lifestyle and travel service company that provides concierge services to high net worth individuals and corporate clients. Founded in 1998, Ten offers personalized assistance by connecting members with the best hotels, restaurants, shows, and events around the world. The company works with major financial institutions, premium brands, and corporates to enhance customer engagement and retention through exclusive services. Ten's expertise in travel and lifestyle management supports digital transformation initiatives and boosts metrics like Net Promoter Score for its clients. As a publicly-listed company on the London Stock Exchange, Ten also offers private membership services and manages over 50 corporate loyalty programs worldwide.

1001 - 5000 employees

Founded 1998

🤝 B2B

🏢 Enterprise

📋 Description

• *To complement our APAC team in Malaysia, we are looking for a Mandarin & Cantonese -speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management. • If you have a proven luxury hospitality and/or Lifestyle Concierge background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel and leisure, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury lifestyle management - Ten Lifestyle Group - want to hear from you! • We are looking for self-motivated, customer service-focused individuals who are passionate about providing the perfect concierge experience for our members every time - whether a short trip for business or a leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge. • **Key Responsibilities** • - Service our members in a polite and professional way at all times • - Design requests by telephone and email in Mandarin, Cantonese and English mainly in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing for premium cardholders, considering all the needs of the customer • - To manage requests in line with agreed deadlines, proposing an excellent choice of options and fully engaging with the member to maximize the conversion of requests to bookings. • - Keep yourself up to date within all Lifestyle trends for the APAC market • - Active sale of promotions and exclusive events • - Proactively offer tailored lifestyle suggestions to your members to maximize the value they get from the service, • - Research the best options to meet exceed the lifestyle requirements of the member • - Approaching your work every day with a positive, solution-oriented, and supportive attitude

🎯 Requirements

• ***If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.*** • - You **MUST **have excellent language skills in ***professional English and Mandarin, and/or Cantonese***, in written and spoken (HSK K- advanced level, HSK 5 or 6). • - 2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center • - Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time • - Strong administration skills and be able to prioritized workloads to meet strict deadlines • - Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture • - Are service-oriented, flexible and able to work under pressure • - Have a positive attitude and identify with Ten Group values • - Value exceptional service and live by this motto • - Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage • - **Flexibility **: This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-23:00 local time, Monday to Sunday, including Public Holidays

🏖️ Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. • ***Rewards designed around you:*** • - A **competitive salary **depending on experience, plus performance-based bonus. • - **Remote work** arrangement (T&Cs - within Malaysian borders) • - **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. • - **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave • - **Extra Rewards**. Lucrative Ten Loyalty Rewards program. • - **Remote Working Holidays** - possibilities to Travel and Work! • - **Employee Discounts**. Access to lots of great travel and entertainment discounts as our clients’ members would! • - Be part of our **global, dynamic, and inclusive Team**, with diversity at its core. • - **Genuine career opportunities **within a dynamic and international company.