IT Helpdesk Engineer

🔥 31 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenthpin

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

💊 Pharmaceuticals

Consulting • Healthcare • Pharmaceuticals

Tenthpin is a global boutique consultancy that is 100% focused on Life Sciences. The company specializes in creating digital impact and transformational change by leveraging their expertise in industry processes and information technology. They cater to a diverse range of clients, from small clinical research organizations to large pharmaceutical companies, providing services that include mergers, acquisitions, business and technology consulting, and transformation management.

📋 Description

• Provide high-quality first- and second-line IT support across the remote-first global user base • Operate on a regular 14:00–23:00 shift, including a one-hour break • Act as the first point of contact for IT support requests via Jira Service Management • Log, triage, and prioritise incidents and service requests according to SLAs • Provide remote support for Microsoft 365 applications, Windows 11, email, Teams, collaboration tools, laptops, peripherals, and mobile devices • Guide users through fixes and communicate ticket progress • Troubleshoot Microsoft Intune device enrolment, compliance, policies, app deployments, and Windows Autopilot • Perform Microsoft 365 administrative tasks, including user setup, permissions, and license assignments • Troubleshoot Windows systems and endpoint configurations • Escalate issues to senior technical colleagues and collaborate on resolutions • Identify recurring issues and propose permanent fixes through problem management • Ensure compliance with IT policies, security standards, and best practices • Collaborate with IT team members to support enterprise SaaS applications and services • Remotely onboard and offboard new colleagues • Contribute to small infrastructure improvement projects and liaise with external vendors

🎯 Requirements

• Official resident in Portugal • Minimum of 5 years of experience in similar role(s) • Experience managing Microsoft 365 and Windows desktop in a remote company • Excellent problem-solving and analytical skills • Strong written and spoken English communication and interpersonal abilities • Experience with automation tools and scripting languages, such as PowerShell • Hands-on management of Microsoft Intune for MDM and MAM • Experience managing small internal projects and liaising with external vendors • Knowledge of security products such as Microsoft Sentinel, Defender, and DLP is advantageous • Experience managing Windows 365 Desktop environments • Knowledge of Microsoft Intune, Entra ID, Azure, Microsoft 365, SharePoint Online administration, and Defender ATP • European citizen or permanent resident in Portugal

🏖️ Benefits

• Competitive salary • Strong benefits • Collaborative environment that supports growth and development • Fully remote work from any location in Portugal • One-hour break during the 14:00–23:00 shift