IT Solutions Analyst

🔥 0 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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Teradyne

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1960

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Teradyne is a provider of test and manufacturing automation solutions. Its companies deliver manufacturing automation and automated test equipment across industries and applications, helping customers achieve higher production volumes, improved quality and greater ROI. Teradyne has expanded through acquisitions of specialists such as LitePoint (wireless test), Universal Robots (collaborative robots) and MiR (mobile robots), giving it a portfolio that spans semiconductor and electronics test, industrial robotics, and factory automation.

📋 Description

• Gather, document, and refine business requirements through workshops, interviews, and process mapping • Translate requirements into functional specifications, user stories with acceptance criteria, and ServiceNow solution designs • Assess platform upgrades, new releases, and process changes and recommend out-of-the-box approaches • Configure and enhance ServiceNow CSM, MCO, and SOM modules • Design and build custom scoped applications using Flow Designer, Workflow Studio, Business Rules, Script Includes, UI Policies, Client Scripts, UI Builder / Workspaces, and Service Portal • Build and maintain integrations between ServiceNow and Salesforce, on-premise applications, databases, ERP, PLM, MES, telephony, and other enterprise systems • Implement and tune ServiceNow AI features and measure their impact on case deflection, resolution time, and agent productivity • Develop test plans and test cases, execute functional and regression testing, and coordinate UAT • Manage update set and application repository deployments across instances • Produce release notes, training materials, and knowledge articles and support end-user and super-user training • Provide Tier 2/3 production support, incident triage, root-cause analysis, and permanent fixes within SLA targets • Monitor platform health, data quality, and performance and close process or configuration gaps • Support platform upgrades, family release adoption, and technical debt reduction • Maintain solution documentation, data models, and process flows and contribute to product backlog and sprint planning • Uphold standards for security, ACLs, data governance, and compliance • Report solution adoption and process KPIs using Performance Analytics and dashboards • Mentor junior analysts and share knowledge across the ServiceNow community of practice • Participate in on-call rotation and occasional after-hours release or upgrade support

🎯 Requirements

• Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience • 5+ years of hands-on ServiceNow experience as a platform analyst, administrator, or developer • Implementation and support experience in at least two of CSM, MCO, and SOM • Experience developing custom scoped ServiceNow applications from requirements through deployment and support • Experience supporting production ServiceNow environments, including incident management, root-cause analysis, upgrades, and release cycles • ServiceNow Certified System Administrator (CSA) certification required • ServiceNow Certified Application Developer (CAD) certification required • Strong knowledge of ServiceNow data model, tables, ACLs, roles, and CMDB / Customer Service data structures • Proficiency with JavaScript, Glide APIs, Flow Designer, Workflow Studio, and scoped application development • Experience with REST/SOAP, Integration Hub, MID Server, JDBC, SQL, import sets, and transform maps • Hands-on experience with ServiceNow AI capabilities, Now Assist, Virtual Agent, AI Search, and Now Assist Skill Kit • Working knowledge of agentic AI, AI Agents, agentic workflows, model providers, Now Assist administration, licensing tiers, and guardrails • Experience with Customer Service Portal, Service Portal, UI Builder, and Workspaces • Understanding of order-to-cash, quote-to-order, entitlement, and warranty / contract processes • Familiarity with Agile/Scrum/SAFe delivery, user story writing, and ServiceNow Agile Development, Jira, or Azure DevOps • Ability to write functional specifications, test cases, and process documentation and present solutions to technical and non-technical audiences • Analytical and problem-solving ability • Clear written and verbal communication • Stakeholder management and ability to balance multiple priorities • Customer-centric mindset, ownership, attention to detail, and ability to work self-directed in a fast-paced Agile environment • Ability to collaborate with onshore and offshore development partners • Candidates must be local to the position location; relocation is not provided • This position is not eligible for visa sponsorship

🏖️ Benefits

• Primarily remote-based work arrangement • Occasional travel • Participation in an on-call rotation for critical production issues • Occasional after-hours release or upgrade support • Equal opportunity employment

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