Supply Chain Business Systems Analyst

🔥 0 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 10%

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Terumo Blood and Cell Technologies

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1964

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Terumo Blood and Cell Technologies is a global leader in blood management solutions, specializing in the collection, processing, and delivery of blood and cell-based therapies. The company offers a range of innovative products and services, including automated blood collection systems, pathogen reduction technologies, and therapeutic apheresis solutions. With a strong commitment to improving patient care, Terumo Blood and Cell Technologies provides critical support to hospitals, healthcare providers, and biotechnology companies, ensuring the highest standards of service and safety in blood and cell therapy.

📋 Description

• Support implementation and ongoing administration of GAINS, including configuration, user access management, issue troubleshooting, data validation, and coordination with business users and external providers • Manage Jira-based user support requests, triage issues, coordinate resolution, and ensure timely follow-up • Support standardized intake, tracking, prioritization, and communication of GAINS, BI, and analytics-related requests • Translate business needs into system, workflow, reporting, and support requirements • Create and maintain process flows, support procedures, design requirements, and user guides • Maintain operational KPIs, request tracking, and support dashboards • Support the transition from SAP ECC to S/4HANA by maintaining business continuity, data visibility, and data consistency across supported systems and reporting platforms • Collaborate with Demand & Production Planning, Warehouse & Distribution, Direct & Indirect Procurement, and external software providers

🎯 Requirements

• Bachelor’s degree in Industrial Engineering, Software Engineering, Supply Chain, Information Systems, or equivalent experience • 5-8 years’ experience in business systems support, system configuration, user support, BI support, or supply chain systems administration • Good knowledge and understanding of supply chain operations and planning processes • Knowledge of GAINS or other supply chain planning platforms, such as Rapid Response, including configuration support, user support, and issue resolution • Knowledge and understanding of Inventory Management Principles and E2E Supply Chain Processes • Working knowledge of SQL and data validation concepts • Working knowledge of database concepts and reporting data structures • Good knowledge of BI tools and reporting platforms, with a focus on user support, issue resolution, and operational reporting • Excellent knowledge of Microsoft Office • Strong problem-solving capabilities with a focus on user support, issue resolution, and process improvement • Self-starter who can drive results given ambiguity and minimal direction and oversight • Good written and verbal communication skills • Ability to handle multiple tasks simultaneously, organize priorities, and complete activities in a timely manner • Results oriented and able to handle time-sensitive tasks • Strong attention to detail • Ability to speak, read and write in English • APICS certification is a plus

🏖️ Benefits

• Minimal travel required (10% of the time)