Senior Manager, Tax & Regulatory Compliance

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TextNow

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Telecommunications

TextNow is a revolutionary phone service provider offering free and flexible phone services. It provides users with unlimited talk and text, as well as essential data, all on the nation's largest 5G network through a convenient app. With TextNow, users can get a free phone number or transfer their existing number and take advantage of nationwide coverage. Moreover, TextNow offers customizable data plans that can be chosen based on specific needs. The service is supported by advertising partnerships, making it possible for users to enjoy these offerings at no cost. TextNow serves as an accessible alternative to conventional mobile service providers and other programs like the Affordable Connectivity Program (ACP).

51 - 200 employees

Founded 2009

📡 Telecommunications

📋 Description

• Establish structured processes to track and communicate pricing, product, and feature changes. • Ensure accurate SKU mapping and taxability settings in Avalara for U.S. & Canada. • Assess tax implications of new products, bundles, and promos with Product & Engineering. • Maintain standardized disclosures and ensure FCC/CRTC compliance for billing and communications. • Advise on pricing decisions and tax-related go-to-market strategy. • Oversee automated data flows to Avalara to ensure accurate real-time tax calculation and remittance. • Ensure accurate tax integration into NetSuite for reporting and audit readiness. • Build and maintain defensible tax allocation and apportionment methodologies. • Prepare, review, and file U.S. telecom tax returns (USF, FCC fees, 911 fees, utility/gross receipts taxes). • Prepare, review, and file Canadian federal and provincial telecom tax filings. • Own telecom tax reconciliations, approvals, and filing calendars. • Monitor U.S. & Canadian legislative changes and implement required updates. • Prepare and review corporate tax returns (U.S. federal/state/local + Canadian T2 and schedules). • Support quarterly and annual tax provisions under U.S. GAAP & Canadian standards. • Assist with IRS, state, CRA, and provincial audits, ensuring robust supporting documentation. • Partner on cross-border tax planning, entity structure, and transfer pricing strategies. • Support SR&ED claims and tax planning initiatives with telecom-specific inputs. • Maintain strong internal controls and complete tax-position documentation. • Maintain compliant customer-facing legal verbiage and disclosures across platforms. • Ensure accurate jurisdictional assignment and validation for telecom tax billing. • Partner with CX & Product to design compliant billing flows and notifications. • Provide SME support for tax-related escalations and inquiries. • Ensure data retention policies meet regulatory and audit requirements. • Maintain accurate jurisdictional reporting of access lines and customer attribution. • Ensure secure handling of PII/KYC data related to billing and taxation. • Establish audit trails and documentation for regulatory reviews.

🎯 Requirements

• 5+ years experience in U.S. & Canadian telecom tax compliance and regulatory filings. • Deep knowledge of FCC/state and CRTC/provincial telecom requirements. • Skilled at partnering with cross-functional teams in a fast-moving environment. • Analytical mindset with strong documentation and methodology-building strengths. • Hands-on experience with Avalara, NetSuite, and supporting tax/financial systems. • Able to simplify complexity and build scalable, repeatable processes. • Detail-oriented and proactive — you stay ahead of evolving regulation. • Excellent communicator with comfort engaging technical and non-technical audiences. • Committed to strong privacy, security, and data governance practices.

🏖️ Benefits

• Strong work life blend • Flexible work arrangements (wfh, remote, or access to one of our office spaces) • Employee Stock Options • Unlimited vacation • Competitive pay and benefits • Parental leave • Benefits for both physical and mental well being (wellness credit and L&D credit) • We travel a few times a year for various team events, company wide off-sites, and more