TGM Research
Market Research • API • Data Collection
TGM Research is a global market research company specializing in online panels and data-collection services. With operations in 17 countries, TGM Research offers insights and reliable data solutions that cater to the needs of marketers, agencies, and academia, enabling efficient management of multinational market research projects. Their extensive proprietary panels allow them to collect high-quality data across diverse demographics and locations, making them a trusted partner in gathering consumer intelligence and informing strategic decisions.
Client Service Manager – EMEA
October 3
TGM Research
Market Research • API • Data Collection
TGM Research is a global market research company specializing in online panels and data-collection services. With operations in 17 countries, TGM Research offers insights and reliable data solutions that cater to the needs of marketers, agencies, and academia, enabling efficient management of multinational market research projects. Their extensive proprietary panels allow them to collect high-quality data across diverse demographics and locations, making them a trusted partner in gathering consumer intelligence and informing strategic decisions.
📋 Description
• Coordinate the execution of medium to complex research projects, ensuring timely delivery of results. • Provide full guidance for sampling strategy development and monitor fieldwork performance. • Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations. • Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle. • Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth. • Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation. • Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities. • Working in the night shift supporting projects in the EMEA time zone
🎯 Requirements
• 4-5 years of experience in project management within the market research online panel industry • Proven ability to manage multiple complex projects simultaneously • Experience working across international markets • Excellent communication and interpersonal skills • Fluent English, both speaking and writing; additional European language will be an advantage • Excellent problem-solving abilities and organizational skills • Proficiency in using Microsoft Office Suite • Willing and able to work night shifts. • Experience in quote preparation and client management – nice to have
🏖️ Benefits
• Fully remote position • Competitive salary and performance-based bonuses • Professional development opportunities • International Team setup • Flexible Working Policy • A collaborative and innovative work environment • Working with newest technologies and using modern tools (including MacBook) • 21 days of holidays + bank holidays
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