Implementation Manager

🕒 February 12

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Thanx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

💰 $17.1M Series B on 2016-12

SaaS • Marketing • Hospitality

Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

📋 Description

• Support the successful implementation, training and launch of all merchants with Thanx • Manage all merchant deliverables during implementation, with a focus on thorough and timely follow up. • Manage integrated Thanx ordering experience and the relationship with ordering, POS, and agency partners during the implementation process • Develop and lead C-suite presentations to set expectations, outline the onboarding and implementation process, provide program recommendations, share best practices and strategize on future promotional planning • Build and maintain strong client relationships as an expert advisor and trusted advocate • Coordinate smooth account transitions with Customer Success Managers to ensure knowledge transfer and seamless merchant experience • Train merchant teams to promote the program and use our underlying platform to increase customer engagement • Proactively find ways to enhance and improve the onboarding process and Customer Success function • Possess the ability to flex from onboarding support to supporting launched customers in their marketing journey, depending on the needs of the business

🎯 Requirements

• 2 Years of software/B2B onboarding/implementation/project management experience • Robust experience owning and managing multiple complex projects at once • A BA/BS • An understanding of startup or fast-paced environment and willingness to break through walls • Strong written and verbal skills and enjoy speaking to a crowd • Exceptional organizational skills and supreme attention-to-detail • A blended creative and analytical approach to problem-solving • Familiarity with conventional software - GoogleSuite and Excel (Basecamp, Airtable, Metabase, Salesforce, a plus) • Analytical skills and knowledge of SQL/Excel a plus

🏖️ Benefits

• Health insurance • Paid time off • Flexible work arrangements • Professional development opportunities