Information Technology Support Technician – Tier 2, Tier 3

Job not on LinkedIn

🔥 0 minutes ago

🇩🇴 Dominican Republic – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The A Career

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

📚 Education

👥 B2C

Education • B2C

The A Career is an online learning platform that teaches architects, designers, and engineers practical, job-ready skills to obtain remote work. It offers 100% online courses focused on professional tools and standards (examples: Civil 3D for US subdivisions, furniture design and manufacturing, NYC building code and urban form, plumbing and fire protection budgeting) plus resources like ebooks, a podcast, and career support to help students build portfolios and access remote job opportunities. Courses are sold directly to individuals and emphasize applied projects aligned with industry standards.

📋 Description

• Serve as the Level 2 escalation point for technical issues beyond L1 and L2 scope • Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Teams, SharePoint, OneDrive, and Intune • Manage and support Microsoft Azure services including AD, Virtual Machines, and cloud resources • Configure, maintain, and troubleshoot SonicWall firewalls and network security appliances • Administer and support Windows Server, including Active Directory, Group Policy, DNS, DHCP, and File Services • Perform workstation setup, imaging, deployment, and troubleshooting for Windows 10/11 • Manage and troubleshoot DNS records and resolution issues • Support and deploy EDR solutions • Assist in managing BCDR platforms and verify backup integrity • Assist with VoIP system administration and troubleshooting • Create and maintain technical documentation, SOPs, and knowledge base articles • Communicate effectively with clients in fluent, professional English • Track and manage tickets through the PSA/ticketing system with timely updates

🎯 Requirements

• 2+ years of experience in a Help Desk or IT Support role (Level 2 or equivalent) • Hands-on experience with Microsoft 365 Administration • Working knowledge of Microsoft Azure (Azure AD, VMs, licensing) • Experience configuring and maintaining SonicWall firewalls and VPNs • Strong understanding of Windows Server administration (2016/2019/2022) • Proficiency with DNS (A records, MX, CNAME, TTL, forward/reverse zones) • Familiarity with EDR platforms (e.g., SentinelOne, CrowdStrike, Malwarebytes EDR) • Experience with BCDR solutions (e.g., Veeam, Datto, Acronis) • Excellent documentation and technical writing skills • Fluent English — strong verbal and written communication required • Experience with VoIP platforms (e.g., 3CX, RingCentral, Teams Voice) • Relevant certifications: CompTIA Network+, Security+, Microsoft (MS-900, AZ-900, MD-102) • Experience working in a Managed Service Provider (MSP) environment • Excellent troubleshooting, problem-solving, and communication skills • Proactive and organized approach to project management • Ability to work independently and collaboratively in a remote setting • Detail-oriented mindset with a focus on accuracy and quality • Ability to multitask and manage time effectively in a fast-paced environment • Ability to manage multiple projects and meet deadlines • Strong documentation skills and attention to detail • Must be based in the Dominican Republic • Must have own computer with internet access • Comfortable using Hubstaff time tracking software • Must submit a 1.5–2 minute voice note in English for screening

🏖️ Benefits

• Remote work • Monthly payment options via Papaya Global or Payoneer • Own computer and internet access required • Hubstaff time tracking software