The Access Group
SaaS ⢠B2B ⢠HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions â including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT â tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
Customer Success Manager
Job not on LinkedIn
October 26
The Access Group
SaaS ⢠B2B ⢠HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions â including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT â tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
đ Description
⢠Ensure adherence to contractual agreements, manage risks and opportunities ⢠Establish trusted advisor relationships with key customers and stakeholders ⢠Drive exceptional customer experiences by influencing internal departments ⢠Conduct service improvement plans, address common issues, collaborate on NPS initiatives
đŻ Requirements
⢠Several years of experience in Customer Success, Account Management, or Customer Experience roles ⢠Ideally with exposure to SaaS or technology-driven businesses ⢠Strong management experience in the Hospitality Industry ⢠Strong commercial acumen and negotiation skills ⢠Excellent communication and presentation skills
đď¸ Benefits
⢠Blended approach to office working ⢠Opportunities to accelerate your career ⢠Continuous improvement through effective communication and updates
Apply NowSimilar Jobs
October 26
Customer Success Manager focusing on customer adoption and ROI maximization in Workiva solutions. Managing diverse customer needs and consulting on best practices to enhance product value.
đŁď¸đŠđŞ German Required
October 23
Senior Consultant for Microsoft Dynamics 365 CRM responsible for project phases and client workshops. Join a creative team providing innovative CRM solutions.
đŁď¸đŠđŞ German Required
October 23
ITCareerHub
11 - 50
Lehrkraft fĂźr Kundenservice & CRM-Systeme bei Negentrix Holding. Verantwortlich fĂźr die Ausbildung in E-Commerce und kundenorientierte Prozesse im Online-Business.
đŠđŞ Germany â Remote
đľ âŹ25 - âŹ45 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Success
đŁď¸đŠđŞ German Required
October 16
Customer Success Manager facilitating OpenData success for life sciences companies in Europe. Engaging with stakeholders and providing strategic guidance to optimize product value.
October 14
Customer Success Manager for Data Space Solutions providing support and relationship management. Ensure client satisfaction and drive growth for digital solutions in automotive and chemical sectors.
đŁď¸đŠđŞ German Required