The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
ITSM Tooling Engineer
Job not on LinkedIn
🕒 February 4
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The Access Group
5001 - 10000 employees
☁️ SaaS
🤝 B2B
👥 HR Tech
SaaS • B2B • HR Tech
The Access Group is a provider of cloud-based, industry-focused business management software and services. It offers modular SaaS solutions — including finance and accounting, HR and payroll, learning and compliance, CRM, ERP, payments and managed IT — tailored to sectors such as charities, education, construction, healthcare, hospitality, recruitment, warehousing and wholesale. The company serves other organisations with integrated, enterprise-grade tools, supported by professional services, customer success and global operations to help customers streamline operations and meet regulatory and sector-specific needs.
📋 Description
• Continuously evolve our ITSM platform (Freshservice) to ensure it remains highly available, robust, and empowering for all users • Deliver maintenance and break-fix solutions for tooling issues and fulfil BAU requests for system changes • Manage and administer our enterprise ITSM ecosystem including Freshservice, Device42 CMDB, and the integrations we have with other business solutions • Develop and maintain integrations between ITSM, CMDB, and enterprise systems using REST APIs
🎯 Requirements
• Management and administration experience with enterprise ITSM toolsets • Demonstrable application of ITIL principles in large enterprise environments • Proficiency in Python, JavaScript, and/or Java • Hands-on experience developing REST API integrations for automation and tooling connectivity
🏖️ Benefits
• 25 days holiday • Matched pension scheme • Charity day to support a cause
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