Help Desk, Junior

🔥 8 hours ago

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Logo of The Amatriot Group

The Amatriot Group

201 - 500 employees

Founded 2011

🎯 Recruiter

🏛️ Government

🎖️ Defense

Recruitment • Government • Defense

The Amatriot Group is a talent solutions firm (formerly Government Tactical Solutions) that provides technology expertise and staffing to federal and commercial customers. Since 2011 they’ve delivered mission-critical support for intelligence, defense, and national security customers, rapidly filling technical workforce gaps with services such as IT administration, cloud architecture/DevOps, engineering and technical training, data analytics and architecture, and cybersecurity. They emphasize speed-to-market, support for secure/complex environments, and government compliance (including CMMC Level 2).

📋 Description

• Support the Service Desk weekend team. • Collaborate with other CDC Service Desk staff. • Assist in providing 24/7 IT support to CDC staff. • Drive key policies and procedures for IT support. • Utilize IT support tools provided by the Customer Engagement Branch. • Provide Windows 11 support. • Support O365 applications and VPN-related issues.

🎯 Requirements

• High school diploma or GED. • 2+ years of related experience. • Technical skills with O365 applications and VPN support.

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Help Desk Technician I providing crucial 24/7 IT support for CDC staff. Collaborating with team members on IT policies and procedures in a remote role.