Senior Operations Analyst

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Leads and provides subject matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT organizations to manage new and existing workflows • Monitors overall operations including review of internal reports and ad-hoc data analysis associated with operational workflows • Identifies ways to improve or enhance operational performance • Develops subject matter expertise in the technical and operational aspects of the company • Collaborate with business and technical partners to gather, evaluate, document, and communicate business and functional requirements • Provides subject matter expertise during the implementation of new clients by integrating workflows into current operations • Assists with functionality and regression testing for program specific enhancements, implementations and code • Provides operational expertise to client services and client operations managers in research and resolution of issues and requests • Research and triage production issues, performs root cause analysis, and recommends corrective actions and process improvements • Build presentations and completes analyses to assist the program lead in communications to senior management • Researches, designs, develops and maintains new projects and business solutions • Translates business requests into system rules; evaluates existing functionality for operational efficiencies and maintains historical record of system development • Documents and maintains business workflows and requirements, or supports central teams that manage these functions • Coordinates with key leaders and cross-functional stakeholders to execute projects and implementation activities • Assists in preparing internal and external training and direction for clinical and non-clinical staff • Supports the development of key performance metric portfolios as it relates to projects and major company initiatives to include metric development, dashboards, and valuation support

🎯 Requirements

• Bachelor’s Degree (or equivalent) in Business, Health Services, Mathematics, Computer Science or related field of study • 1+ years, demonstrated leadership potential and aptitude for working in technology, operations, project management and/or healthcare environments • Experience gathering, documenting, and communicating business and functional requirements • Ability to effectively communicate with both technical and business stakeholders • Strong analytical, critical thinking, and problem-solving skills with the ability to evaluate business needs and recommend solutions • Must have proficiency with MS Word, Excel and MS PowerPoint • Basic experience writing and modifying SQL queries for troubleshooting, research, and analysis • Ability to manage multiple priorities independently in a fast-paced environment • Ability to learn new systems and technologies quickly • Strong organization and prioritization skills • Experience identifying process improvement opportunities and documenting workflow enhancements

🏖️ Benefits

• health-related benefits including medical, vision, dental, and well-being and behavioral health programs • 401(k) • company paid life insurance • tuition reimbursement • a minimum of 18 days of paid time off per year • paid holidays • leaves of absence