Senior Customer Implementation Consultant – SaaS Automation, Financial Services

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The Columbus Organization

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1984

🏥 Healthcare

💼 Consulting

🤝 Non-profit

💰 Private equity on 2017-01

Healthcare • Consulting • Non-profit

The Columbus Organization is a nonprofit (or mission-driven) services organization that empowers individuals with intellectual/developmental disabilities (I/DD) and behavioral needs to achieve meaningful-life goals. It provides nationally recognized care coordination (case/support coordination), professional clinical staffing (on-site staffing and consultative services), and quality improvement services to families, individuals, and agencies supporting special needs populations. Since 1984, Columbus has worked with over 140 state and local agencies across 40+ states and DC, helping solve staffing, regulatory, certification, litigation, and programmatic challenges through expertise in clinical practice, recruitment, training, forensic and litigation support, and policy development.

📋 Description

• As a Sr. Automation Consultant, you will join the Implementation & Services team and report to the Manager of Consulting Services. • Your mission is to implement, configure, and optimize OpCon — and the suite of Continuous products and modules — in ways that create immediate, measurable value for our clients. • This is a client-facing, delivery-oriented role that blends software implementation, business consulting, and technical training. • You will work remotely or on-site at customer locations, collaborating closely with Customer Success, Customer Support, Sales, and the Product team to deliver best-in-class implementation experiences. • You will own the full arc of customer engagements: from initial scoping and environment setup through upgrade delivery, automation buildout, and knowledge transfer. • You will serve as a subject matter expert who not only delivers projects but shapes how we deliver them — contributing to documentation, internal tooling, and the development of your fellow Automation Consultants. • Cross-functionally, you will be a trusted technical voice that supports Sales with effort estimates, informs the Product team with field insights, and helps Customer Support distinguish services engagements from support needs.

🎯 Requirements

• Problem Solving — You love to dig into complex technical challenges and decompose them into smaller, manageable processes. You are tenacious and don't stop until the problem is solved — and solved well. • Technical Acumen — You are broadly tech-savvy across Windows, Unix, and IBMi administration, comfortable in various database environments, and familiar with Azure Cloud. You write clean scripts in Bash, PowerShell, and SQL, and you can navigate network and security management with confidence. • Process Improvement — You are always looking to make things more efficient — whether it's the internal way we work or the automation workflows we build for customers. You see every engagement as an opportunity to leave the process better than you found it. • Customer Service Excellence — You communicate with clients to understand their pain points and are genuinely invested in their success. This is a customer-facing role where your ability to build trust, communicate clearly, and deliver value directly determines their experience with Continuous. • Organization & Prioritization — You manage competing priorities across concurrent projects, cases, and requests without dropping the ball. Staying organized isn't a nice-to-have here — it's a core requirement for success. • Accountability — You do what you say you'll do. You own your mistakes, commit to deadlines, and go the extra mile to deliver. You're not afraid to ask for help when you need it — but you take the lead. • Collaborative Partnership — You work across skillsets and job titles — implementation, customer success, support, sales, product — to keep both external and internal stakeholders aligned and moving forward. Your cross-functional feedback will be invaluable.

🏖️ Benefits

• A remote first environment - work from wherever you are comfortable in the contiguous U.S. • Continuous will provide all the gear you need to be successful in your role, including laptop and tools, $100/month phone reimbursement, monitors, gear to get yourself started, plus a one-time $500 stipend to purchase any extras. • 100% Company paid health, dental and vision insurance for you and your immediate family on our competitive HSA plan offering. Continuous also contributes $1,800 per year into an HSA account for you to spend on qualifying health care costs • 100% company-paid LTD, AD&D and basic life insurance for you • 401K Investment Plan through Fidelity with a match of 100% on the first 3% and 50% on the following 4% of your contributions per paycheck. Contributing 7+%, you will receive the maximum company match of 5% • Flexible PTO and flexible working hours to accommodate work/life balance • 13 Bank Holidays Observed + 2 Wellness Days to relax and recharge • Investment in your growth via Professional Development stipend of $1,000 annually