Travel Sales Support Specialist, Cruise

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The Cruise Globe

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

👥 B2C

☁️ SaaS

B2C • SaaS

The Cruise Globe is a visual logbook and mapping platform for cruise passengers that lets users log, map, and share their cruise histories using AIS satellite ship-tracking data. The service provides an app and website to view exact or reconstructed cruise routes (reliable from 2015 onward), offers membership support options while keeping the core product free, and partners with The Cruise Maps to sell high-quality print maps of cruises. Upcoming features include cruise countdowns, predictive routes, social interactions, and planned support for river cruises.

📋 Description

• Review and categorise inbound leads by urgency and intent, enriching CRM records with essential information and flagging high-priority opportunities. • Conduct comprehensive availability and pricing searches across GTC and supplier systems to prepare structured rate comparisons and itinerary summaries for advisors, while actively monitoring inventory for specific sailings of interest. • Build and format professional quote documents within the CRM, manage delivery via official channels, and execute proactive follow-ups to ensure all outstanding quotes are chased and records are updated accurately. • Manage comprehensive data entry and record-keeping within booking and GTC systems, including manual entries and the preparation of all client-facing itinerary documents for advisor review, while tracking commission status and key post-booking lifecycle dates. • Oversee the pre-departure lifecycle by chasing final payments, coordinating cabin assignments and special requests through supplier portals, and arranging add-on components, such as transfers and excursions, while ensuring all milestones are meticulously logged in the CRM. • Facilitate the complex logistics of group travel by collecting passenger details, maintaining accurate rooming lists and manifests, and tracking individual deposit and payment deadlines across multiple travellers under the advisor’s direction. • Close the booking loop by updating CRM records with voyage details, customer preferences, and satisfaction indicators, while enrolling travellers in post-cruise email sequences and preparing detailed records to facilitate the advisor’s future repeat booking outreach. • Manage professional, written interactions via email and WhatsApp to handle routine milestone check-ins and factual queries under your own name, while strictly identifying and escalating sensitive issues, such as complaints, pricing negotiations, or disruptions, directly to the advisor. • Maintain a proactive presence within the agency’s Slack workspace to provide responsive, flexible support across both UK and US markets. You will ensure that all documented processes and scripts are followed precisely and flag any workflow gaps for review. • Deliver accurate weekly and monthly pipeline and booking reports that track lead-to-booking conversion data and maintain up-to-date records of booking status to support the Head of Agency’s strategic oversight.

🎯 Requirements

• Demonstrable experience working in a travel agency, travel operations or cruise environment. • Solid working knowledge of cruise products - lines, ship types, itineraries, and cabin categories. • Strong written English: clear, professional, and accurate in all customer-facing communication. • Highly organised, with excellent attention to detail. • Comfortable working independently and managing your own task list without close supervision. • Reliable, punctual, and responsive during contracted hours. • Familiarity with Internova / Travel Leaders Network systems and workflows. • Experience supporting multiple advisors simultaneously. • Familiarity with CRM systems and booking data management. • Internet: Access to high-speed fibre internet with a backup plan (e.g., a secondary ISP or pocket Wi-Fi).

🏖️ Benefits

• A starting base salary of PHP 70,000 per month (and an additional 13th month pay), with voluntary paid overtime available during busy periods. • Work from home and join a close-knit international team that is known for its flexibility and exceptional employee retention. • Annual salary reviews. If you demonstrate consistently exceptional performance, your base salary will be increased. • All regular public holidays in the Philippines paid, and 10 additional paid days of annual leave.