Product Support Specialist, Customer-Facing

🔥 8 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Smart Apartment Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Data Analytics

Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.

📋 Description

• Support customers via phone, live chat, and email • Troubleshoot product, software, and workflow issues • Guide customers through platform features and best practices • Document customer interactions and resolutions • Identify recurring issues and share feedback with the team • Build and maintain product knowledge

🎯 Requirements

• 2+ years of customer-facing support experience • Experience supporting US-based customers through phone, chat, and email • Strong troubleshooting and problem-solving skills • Excellent written and verbal English communication • Comfortable explaining software features and workflows • Ability to learn new software quickly • Stable work history with demonstrated reliability • Preferred Backgrounds • Experience in one or more of the following: • SaaS Support • Product Support • Technical Customer Support • Software Support • Customer Success (support-focused)

🏖️ Benefits

• 100% remote / home-based work • Monthly salary: PHP 35,000 – 40,000 • Collaborative and supportive team