Customer Support Agent

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Patrianna

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🎮 Gaming

👥 B2C

Gaming • B2C

Patrianna is an international iGaming product and technology company headquartered in Gibraltar that builds engaging web and app-based gaming products for millions of players worldwide. The remote-first team focuses on strategy, product development, product management, and technology innovation to deliver tailored iGaming experiences and scalable software solutions. Patrianna also actively recruits across product, design, technology, marketing, and operations and expresses public support for Ukraine.

📋 Description

• Handle player inquiries across chat, email, and phone with genuine care and efficiency • Resolve account, purchase, and technical issues while creating positive experiences • Work with specialized teams to tackle complex cases and drive improvements • Document feedback and identify trends that help us build better products • Meet performance goals while maintaining the human touch that makes us special • Learn new tools and techniques while mentoring teammates

🎯 Requirements

• Have customer support experience (online gambling, or social casino) • Communicate with clarity, empathy, and natural problem-solving instincts • Enjoy multitasking across systems while maintaining attention to detail • Embrace flexible schedules including evenings and weekends • Work independently while being a collaborative team player • Stay resilient and patient when helping frustrated customers • Own office setup with a self-provided laptop or PC, headset, and reliable internet connection

🏖️ Benefits

• Growth Without Limits: Every challenge becomes a skill-building opportunity with clear career pathways • Ego-Free Culture: Your ideas matter in our collaborative, politics-free environment • Real Ownership: See direct impact on millions of players' gaming experiences • Recognition That Matters: Meaningful appreciation for your contributions and achievements • Work Your Way: Flexibility to perform at your best while supporting global players • Global Impact: Help create seamless, engaging experiences for players worldwide