Live Operations Agent

🔥 0 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟢 Junior

⚙️ Operations

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The HR Game

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2024

👥 HR Tech

📚 Education

🤝 B2B

HR Tech • Education • B2B

The HR Game is likely a company focused on human-resources training and development that uses gamified simulations, scenario-based exercises, or interactive learning for HR professionals, managers, and employees. No company-specific information was present in the supplied text (the provided content was generic LinkedIn site content), so this description is provisional and based on the company name and typical market positioning for businesses called "The HR Game."

📋 Description

• Track live orders from placement to delivery and flag delayed, stuck, or unassigned orders • Manually assign or reassign orders to couriers when auto-dispatch fails • Monitor delivery times, order acceptance rates, and cancellations by zone • Monitor courier availability and supply against demand in each area • Handle rider issues such as no-shows, breakdowns, accidents, long waits at restaurants, and unreachable riders • Coordinate incentives or surge boosts with the supply team during peak hours • Support rider onboarding issues and app or login problems • Contact restaurants about delayed preparation, rejected orders, or out-of-stock items • Follow up on vendors who are offline or slow to accept orders • Update menu availability and opening hours in real time when needed • Escalate repeat vendor issues to the account management team • Resolve live order problems such as late, wrong, missing, or damaged items • Process refunds, compensation, and re-deliveries according to policy • Contact customers about address issues, failed deliveries, or unreachable phones • Coordinate with customer support on escalated complaints

🎯 Requirements

• Bachelor’s degree or equivalent in Business, Logistics, Operations, or a related field (or equivalent practical experience) • 1 to 3 years in live operations, dispatch, logistics, customer support, or a similar real-time role • Experience with food delivery, quick commerce, ride-hailing, or e-commerce operations is a strong plus • Experience handling high order volumes and peak-hour pressure • Fluent Arabic (spoken and written) • Good English for reporting, tools, and internal communication • Comfortable with live dashboards, maps, and admin or dispatch tools • Proficient in Excel or Google Sheets (filters, pivot tables, basic formulas) • Familiarity with ticketing and communication tools • Ability to learn new internal systems quickly

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