Operations Manager

🕒 February 26

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The Public Interest Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

🤝 B2B

Healthcare Insurance • Artificial Intelligence • B2B

The Public Interest Company is a healthcare recovery firm that leverages predictive data science and AI/ML to identify claims that should have been paid by third-party insurers and to recover those funds for payers. It works with health plans, risk-bearing provider groups, self-funded employers, and public sector organizations using an all-upside, contingency model that minimizes risk for clients. The team combines PhD-level data scientists, experienced founders, and litigators to provide technology-driven identification plus relentless legal and recovery strategies, with a focus on returning money to the healthcare system without member abrasion or implementation lag.

📋 Description

• Own Recovery Operations efficiency end-to-end: Map, analyze, and continuously improve workflows across Case Management and Litigation to increase throughput, reduce errors, and improve resolution rates. • Build no-code and low-code operational products: Design and deploy workflow automations, decision tools, and process enhancements using no-code platforms — reducing manual effort and enabling the team to scale without headcount growth. • Drive systems integration and optimization: Build and maintain integrations, automations, and optimizations across recovery operations platforms, including FileVine, Infotrack, and other legal tech tools — ensuring seamless data flow and operational consistency. • Lead process design and documentation: Create and maintain runbooks, SOPs, and process libraries that serve as the operational backbone for Case Management and Litigation teams. • Identify and eliminate bottlenecks: Proactively surface inefficiencies across the recovery lifecycle and lead cross-functional efforts to resolve them with durable, scalable solutions. • Support FileVine enablement: Ensure FileVine is properly configured, consistently adopted across teams, and optimized for collaboration with outside counsel and internal legal operations. • Collaborate cross-functionally: Partner with Case Management, Legal, and Product/Engineering teams to translate operational needs into system improvements and engineering requests — with clear requirements and measurable outcomes. • Manage and prioritize the operations improvement backlog: Maintain a structured pipeline of improvement initiatives, balancing quick wins with longer-term systems investments.

🎯 Requirements

• 3+ years of experience in operations roles with a focus on process improvement, workflow automation, or systems optimization. • Demonstrated ability to build no-code or low-code solutions (e.g., Zapier, Make, Airtable, or similar platforms) that solve real operational problems at scale. • Experience configuring, optimizing, or administering legal tech or case management platforms — FileVine, Infotrack, or comparable systems preferred. • Strong systems thinker: able to understand complex workflows, identify leverage points, and design solutions that hold up as volume grows. • Comfortable operating in ambiguous environments — you define the process when none exists and improve it when it does. • Previous startup or high-growth company experience strongly preferred. • Legal operations, litigation support, or healthcare claims experience strongly preferred but not required. • Excellent written and verbal communication skills; able to document complex workflows clearly and coordinate across technical and non-technical stakeholders. • Data-driven approach to measuring operational performance and validating improvements.

🏖️ Benefits

• Health insurance • Flexible work arrangements