The Cigna Group
Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
Bilingual Customer Service Representative
October 21
🗣️🇫🇷 French Required
The Cigna Group
Healthcare Insurance • Pharmaceuticals
The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.
📋 Description
• Respond to inbound calls from various Health Care Providers • Respond to inquiries regarding health care benefits eligibility and claim inquiries • Identify and assess the caller’s needs to provide resolution • Provide accurate and complete information in a prompt and professional manner • Provide technical support for electronic claims submissions • Collaborate with other internal teams • Communicate effectively and efficiently • Provide a world-class customer service experience
🎯 Requirements
• Minimum of 1 year of experience in a call center or customer service role • Excellent verbal and written communication skills • Strong interpersonal skills with the ability to work independently and within a team environment • Problem-solving skills • Flexibility in working days, evenings, and holidays • Skilled in MS Office (Word, Excel, Outlook) along with strong keyboarding skills • Bilingualism in English and French is required
🏖️ Benefits
• Competitive salary and benefits package • Positive work environment built on solid corporate values • Commitment to diversity, inclusion, and accessibility
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