Senior Client Manager

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Act as the primary point of contact for clients and broker/consultant partners, ensuring a high-quality, responsive service experience • Build strong, trusted relationships through ongoing, proactive communication and tailored recommendations • Manage a portfolio of large corporate accounts, including a mix of funding arrangements • Lead annual renewal cycles, delivering against key metrics such as client retention, growth, and pricing outcomes • Work closely with internal stakeholders to resolve complex client needs and deliver integrated solutions • Identify opportunities to enhance client outcomes through product development, process improvements, or new service offerings • Support business growth by introducing and expanding relevant products and services across the portfolio • Communicate updates and changes clearly to clients, including regulatory or process developments • Manage and resolve complex escalations across areas such as eligibility, billing, and service delivery • Maintain accurate records and insights using internal systems, including Salesforce • Provide guidance and support to colleagues, contributing to knowledge sharing and team development

🎯 Requirements

• Proven experience within account management, client services, sales, or a similar client-facing role • Strong knowledge of healthcare products/services or a comparable regulated or service-led industry • Experience managing complex client relationships and delivering consultative solutions • Excellent communication and presentation skills, with the ability to engage a variety of stakeholders • Confident in leading productive client meetings and influencing decision-making • Strong problem-solving skills, with the ability to think creatively and deliver practical solutions • Commercial awareness with the ability to balance client needs and business objectives • High level of emotional intelligence, including empathy, adaptability, and active listening • Strong negotiation and relationship management skills • Comfortable working with data and using insights to inform decision-making • Proficiency in tools such as Microsoft Office and CRM systems (e.g., Salesforce) • Experience working in an international or multi-market environment is advantageous • Additional language skills are a plus, though not required.

🏖️ Benefits

• Private Medical Insurance • Employee Wellbeing Benefits • Educational Development Program