Cloud Onboarding Engineer

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September 20

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Cloud at Work

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Cloud Services • SaaS • Enterprise

Cloud at Work is a managed cloud services provider specializing in hosting Sage applications. With a focus on delivering a scalable, secure, and user-friendly cloud environment, Cloud at Work integrates seamlessly with Sage partners to provide tailored solutions for businesses using Sage software. They ensure high availability and robust security measures, helping organizations transition to the cloud effectively while maintaining optimal performance and support.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📋 Description

• Administer a variety of technical projects related to the setup, maintenance, onboarding, and support of Cloud at Work’s new and existing clients. • Act as a voice for the client as needed. • Manage new client onboardings into VMware and Azure, change requests and upgrades. • Respond to tickets and requests from clients, partners, and internal teams following our SLAs. • Serve as senior support escalation. • Participate in after-hours on-call. • Develop and create documentation for both internal and client-specific environments. • Develop and recommend cost-saving technical system and process improvements. • Perform special projects assigned by the Onboarding Team Lead. • Report and work under the direction of the Onboarding Team Lead.

🎯 Requirements

• A degree in a technology field or 5+ years of experience in a similar position. • Ability to interface with individuals at all levels within a client’s organization in a professional manner and strive to maintain constructive working relationships. • Demonstrated success in working with people in establishing goals, objectives, and change management plans. • Strong communication and collaboration skills. • Experience/training in providing technical support. • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines. • Ability to perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner. • Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned tasks. • Ability to easily adapt to and learn new technologies. • Maintain important records efficiently and accurately. • Maintain confidentiality of information processed or prepared. • Perform duties and responsibilities independently. • Ability to coordinate, research, and analyze special projects/reports. • Establish and maintain effective working relationships with other Cloud at Work employees, supervisory personnel, clients, and partners. • Perform time management and scheduling functions, meet deadlines, and set project priorities. • Must possess positive, professional interpersonal skills. • Technical Skills Required: Experience in administering Microsoft Windows Servers (2016/2019/2022/2025); building/maintaining/supporting RDS and AVD; building and supporting Virtualization Technologies (VMware and Azure); Firewall administration (Barracuda a plus). • Preferred: Experience with Sage products; Experience with ConnectWise Automate and Manage, LogicMonitor, vCenter/vCloudDirector, Nerdio, Azure, IT Glue/BitWarden. • This job may require access to customer information, systems, and/or premises and may require customer approval for such access.

🏖️ Benefits

• Health and Welfare (Medical, Dental, Vision) • Accident, Critical Illness, and Hospital Indemnity • Employee Assistance Program (EAP) • Life and AD&D Insurance • Short- and Long-Term Disability Insurance • Flexible Spending Accounts • Transportation and Parking Accounts • Health Savings Accounts (with company contribution) • Retirement Planning (401k with matching contribution) • Legal Benefits • Identity Theft Protection • Pet Insurance • Wellness Program Offerings • Paid Time Off, accrued per pay period based on years of service starting at 15 days annually. • 8 Paid Holidays per year, including 1 floating holiday. • Eligible for a bonus in accordance with the terms of the Company's plan.