Workers' Compensation Claim Representative

🕒 June 16

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

💵 $56.4k - $84.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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The Hartford

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1810

💸 Finance

👥 B2C

Insurance • Finance • B2C

The Hartford is a well-established insurance company offering a variety of products including auto, home, and business insurance. With over 200 years of experience, it caters to both individuals and small to midsize businesses, providing tailored insurance solutions and employee benefits. The company is particularly known for its AARP-endorsed auto and home insurance programs, which offer exclusive benefits and discounts for members.

📋 Description

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants • Provide exceptional customer service by establishing and maintaining productive business relationships with customers • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures • Leverage contemporary technology to achieve accurate and efficient claim outcomes • Consistently demonstrate professional diplomacy during all interactions with customers • Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement • Embrace a culture of continuous improvement

🎯 Requirements

• Prior workers’ compensation insurance claim handling is preferred • HS Diploma required, Bachelor’s Degree is preferred • Demonstrated passion for delivering a superb customer experience • Excellent organizational skills, especially regarding prioritizing work activities • Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint) • Superb time management and organizational skills • Ability to meet productivity targets in a fast-paced, team-oriented environment • Excellent communication skills and negotiation skills • Ability to adapt and flourish using industry-changing workflows • Excellent written and verbal communication skills • Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations • Ability to self-manage competing priorities while delivering accurate work within key timelines

🏖️ Benefits

• Short-term or annual bonuses • Long-term incentives • On-the-spot recognition