Client Success Manager – LATAM

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Own onboarding for 50–60 client accounts, including first conversations, asset collection, expectation-setting, and launch velocity • Set clear client expectations around cycle-one outcomes, guarantee numbers, and shortfalls • Manage accounts as a pipeline, categorizing account status and determining actions to move each account forward • Drive client outcomes, renewals, and backend revenue across the assigned book • Renew clients on 12-week terms consisting of three 4-week cycles • Sell market expansion, niche expansion, winter prepay, retainer prepay, the Hiring System, the Closing System, and reviews automation to existing clients • Harvest client testimonials, reviews, and referrals • Proactively communicate problems before they are discovered • Read client situations, adapt during conversations, control the frame, and resolve difficult calls with a plan

🎯 Requirements

• 1–3 years of work experience • Radical ownership and ability to independently manage an assigned book of accounts • Honest self-assessment and accountability for mistakes and corrections • Proactive communication of problems • Self-directed study and ability to learn new verticals, offers, and systems independently • Resilience and consistent performance under difficult conditions • Team-first attitude with a competitive edge • High emotional intelligence and ability to read and adapt to client situations • Frame control and ability to set and maintain direct client expectations • Strong closing drive for renewals, upsells, and testimonials • Ability to work independently and ask for help when needed • Ability to accept and apply feedback • Ability to manage client relationships, renewals, upsells, testimonials, reviews, and referrals

🏖️ Benefits

• Salary: $3200 - $3800 USD / month • 100% Remote anywhere in LATAM • Paid on every dollar of backend revenue, including market expansion, niche expansion, winter prepay, retainer prepay, the Hiring System, the Closing System, and reviews automation • Paid for testimonials, reviews, and referrals harvested from the client book