Customer Success Manager

Job not on LinkedIn

🔥 2 minutes ago

💃 Latin America – Remote

💵 $3k - $3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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HireBoost

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

👥 HR Tech

Recruitment • B2B • HR Tech

HireBoost is a recruitment platform that helps companies enhance their remote teams by hiring top talent in Latin America. By leveraging a network of highly qualified professionals, HireBoost enables businesses to save on operational costs and improves the hiring experience for both candidates and clients. The platform focuses on facilitating smooth collaboration and communication, ensuring that companies can connect with professionals who meet their technical and cultural needs while also providing a great candidate experience.

📋 Description

• Own a book of 30–45 accounts at growth-stage B2B SaaS companies • Send a welcome email after signature and run the kickoff call • Map the organization and document the customer’s goals • Send the 90-day learning path within 48 hours, with named people registered for sessions • Introduce and ramp up relevant stakeholders and users • Build and hold the relationship map • Build and manage relationships with key roles on every account • Maintain proactive and reactive communication year-round • Ask for introductions to new contacts and multi-thread every account • Hold 3–6 substantive calls per account per year, depending on lifecycle stage • Build using AI and present a Mutual Success Plan, refreshed about every 90 days • Send one-to-one emails across the account book • Connect with the economic buyer on every account every 90 days • Monitor account risk year-round and lead intervention plays when needed • Build and present the renewal case to decision makers and secure the renewal • Lead commercial conversations and price negotiations • Use HubSpot, Google Workspace, Sybill, Claude and Atlas; build skills, prompts and automations

🎯 Requirements

• 3+ years in B2B SaaS customer success, owning renewals for a named book of accounts • Experience engaging revenue leaders (VPs of Sales, CROs, enablement leads) with confidence and well-informed opinions • Executive presence: clear, direct and concise communication, with strong rapport-building skills • Highly organized and system-driven, able to manage dozens of accounts, a rolling 90-day contact cadence, quarterly plan refreshes and a renewal calendar • Self-sufficient and comfortable working independently • AI fluency in the building sense, such as prompts, skills, agents or automations that others have adopted • Native-level written and spoken English • Availability for a full US business day on Central Time • Experience with HubSpot required • Experience with Sybill, Gong, Chorus or similar is a plus • Deep technical skills aren’t required

🏖️ Benefits

• Holidays & PTO • 100% Remote anywhere in LATAM

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