Customer Success Representative

🕒 September 23

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atomic - Remote Jobs

WebsiteLinkedInAll Job Openings

1 - 10 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Atomic - Remote Jobs is a recruitment platform that connects tech professionals in Latin America and Canada with remote career opportunities at startups and established companies worldwide. It operates a remote job board and offers personalized candidate support and matching, focusing on roles in engineering, design, marketing, and operations while emphasizing transparency, long-term career fit, and remote-first work arrangements.

📋 Description

• Serve as the main point of contact for a portfolio of active customers • Answer product questions and troubleshoot issues with bookings, rates, payments, and availability • Run check-ins and training sessions to help customers adopt unused features • Help operators adjust their setup as seasons, rates, or site inventory change • Remain calm and responsive during peak-season rushes • Write follow-up notes and maintain accurate customer records in the CRM • Turn recurring questions into guides, FAQs, and help documentation • Identify at-risk accounts and proactively support customer retention • Share customer feedback and pain points with product and engineering teams

🎯 Requirements

• Experience in a customer-facing role, such as customer success, account management, support, or onboarding • Comfort learning software in depth and explaining it to non-technical users • Excellent spoken and written English communication • Strong troubleshooting skills and a calm, solutions-first attitude • A tech-savvy, process-oriented mindset • Strong organization and follow-through across multiple accounts • A patient, supportive approach with customers of all technical comfort levels • Experience with hospitality, reservations, booking, or payments software • Familiarity with CRM or helpdesk tools • Experience creating help documentation, FAQs, or training materials • Experience supporting small-business owners

🏖️ Benefits

• Remote role with schedule overlap for customer calls and team collaboration • Competitive USD compensation, based on experience • Growth paths into senior customer success, account management, or customer operations

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