Mortgage Underwriter – Fulfillment Specialist

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🕒 June 1

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The HR Pro.ca

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

The HR Pro. ca is a company dedicated to supporting small businesses through HR consulting and recruitment expertise. Their certified team of Human Resources professionals provides tailored solutions to meet both short-term and long-term HR needs, ensuring that business owners can focus on growth while having access to best practices in HR, leadership, and recruitment. The HR Pro fosters strong partnerships built on trust and confidentiality, prioritizing the interests of their clients.

📋 Description

• Submit mortgage applications through lender and broker platforms • Manage lender communication, conditions, and follow-up requirements • Coordinate outstanding documentation with clients and third parties • Monitor timelines and proactively move files toward approval and funding • Ensure files meet compliance, documentation, and audit requirements • Maintain accurate records and organized file documentation throughout the process • Troubleshoot challenges and identify solutions to keep transactions progressing smoothly • Serve as a key point of contact for clients throughout the mortgage process • Provide timely updates and maintain proactive communication • Coordinate document collection and outstanding requirements • Support clients through the fulfillment process from submission to funding • Ensure a positive, professional, and organized client experience • Assist with post-funding follow-up activities as required • Maintain accurate and organized electronic files • Support CRM management, workflow tracking, and file progression • Help improve systems, efficiencies, and operational workflows • Coordinate document management using Dropbox and other cloud-based platforms • Support client communication processes and follow-up activities • Contribute to the overall organization and efficiency of the business • Review mortgage applications, credit reports, income documentation, and supporting materials • Identify potential concerns or documentation gaps early in the process • Assist with lender selection and deal placement recommendations • Support file preparation and submission readiness • Provide underwriting insight on self-employed, rental, alternative, and more complex lending scenarios as required • Ensure files are complete, logical, and positioned for successful lender review

🎯 Requirements

• Minimum 2-3 years of experience in mortgage fulfillment, underwriting support, mortgage administration, or mortgage operations within the Canadian broker channel • Strong understanding of the mortgage process from application through funding • Experience working with lender submissions, conditions, document collection, and fulfillment activities • Familiarity with A, B, alternative, private, and credit union lending environments • Working knowledge of mortgage underwriting principles and lender guidelines • Experience reviewing income documentation, credit reports, and supporting mortgage documentation • Strong attention to detail with a focus on accuracy, compliance, and file quality • Excellent organizational and time management skills • Strong written and verbal communication skills • Ability to manage multiple files and competing priorities simultaneously • Comfortable working independently in a fully remote environment • Proactive, resourceful, and solution-oriented approach to problem solving • High level of professionalism and commitment to client service