IMPACT BRANDS
201 - 500 employees
🏥 Healthcare
🍽️ Food & Beverage
🏭 Manufacturing
Healthcare • Food & Beverage • Manufacturing
IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.
E-commerce Payments Team Lead
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🔥 0 minutes ago
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IMPACT BRANDS
201 - 500 employees
🏥 Healthcare
🍽️ Food & Beverage
🏭 Manufacturing
Healthcare • Food & Beverage • Manufacturing
IMPACT BRANDS is on a mission to positively impact 1 billion lives by 2045. The company focuses on empowering people to live their best lives by offering premium health and beauty products. With a global and diverse team, they aim to make a tangible difference in the world by supporting individuals in achieving wellness and improvement in their lives. The company emphasizes remote work culture, team-building, and offers various roles in manufacturing, research and development, and customer support. IMPACT BRANDS is committed to creating high-quality products that enhance the lives of their customers and contributing to social good.
📋 Description
• Lead and mentor the Payments Team, overseeing Accounts Receivable and Chargeback teams • Provide training, guidance, and performance management to ensure KPIs are met • Manage daily Chargeback and Accounts Receivable operations • Ensure efficient chargeback processing from initiation through resolution • Support specialists in achieving high chargeback win rates • Oversee timely and accurate payment processing for Accounts Receivable • Help the team reprocess as many leads as possible • Analyze chargeback and accounts receivable trends • Provide management insights and identify process-improvement opportunities • Develop and present regular team-performance reports • Ensure payment handling complies with processor regulations, industry standards, and internal policies • Handle complex chargeback and accounts receivable issues • Collaborate with other teams to address root causes and mitigate financial risks • Continuously evaluate and improve Accounts Receivable and Chargeback processes • Perform other tasks
🎯 Requirements
• Experience in the banking sector or payment processing • At least 1–2 years of experience in a leadership role • Excellent communication skills • Problem-solving skills • Team management skills • Ability to analyze data and identify trends • Ability to implement process improvements
🏖️ Benefits
• Remote work • Home office allowance • Choice between a MacBook or a Windows-based workstation • Health and wellness budget • 25+ Working Days of Holidays • 2 paid volunteering days each year • Personal development opportunities through online training • Professional growth and career advancement opportunities • Annual Achievement Bonus • Exclusive access to company health and wellness products • Team-building activities and online events • Welcome Package and other perks
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