General Manager

🕒 May 20

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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TheKey

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2002

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Healthcare Insurance • Wellness • B2C

TheKey is the largest and most trusted in-home care provider, specializing in personalized care services. With over 21 years of experience, TheKey delivers various services including home care, memory care, geriatric care management, and specialized care for conditions such as Alzheimer’s, Parkinson’s, and more. They focus on providing high-quality care that allows older adults to live safely and comfortably at home, supported by well-trained caregivers and a dedicated care team. The company is committed to transforming home care through a human-centered, technology-powered model, ensuring both caregivers and clients receive the best support possible.

📋 Description

• Building expertise in every phase of TheKey operations, client management, caregiver, staffing, client acquisition, lead intake, client care management, and referral marketing • Responsible for the location’s financial performance, growth, and profitability. • Lead a cross-functional team supporting clients and caregivers; ensuring that departments deliver quality care to clients • Creating and sustaining relationships with key partners to build brand awareness and generate new clients for TheKey • Responding to new inquiries and performing assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into TheKey clients • Improving client retention by implementing strong processes and oversight, to ensure strong relationships with all clients, including regular visits and re-assessments, family & POA communications, and regular client interaction to ensure the ongoing client satisfaction • Overseeing day-to-day operations in the assigned location(s). • Contributing to our strategic plans, roadmaps, and goals for their assigned market, as well as additional territories that may be identified as potential development • Understanding our competitors and the professionals in the local industry, helping us lead the competitive landscape, identifying potential ways for us to further build out our team by identifying high-potential talent • Leading or supporting the recruitment, training, and development of new team members • Providing after-hours support for partners, prospective and current clients (including evenings and weekends) • Assisting the billing team to ensure client accounts are up-to-date and communicating with families and/or financial managers as needed for collections issues • Additional duties and responsibilities as assigned

🎯 Requirements

• Bachelor’s Degree in gerontology, health care, social work, or related profession from an accredited university desired; or equivalent experience • Five to seven years of leadership experience in health care, elder care, social work, or related industry • Strong understanding of budget management and financial monitoring • Demonstrated leadership skills, including goal setting, training, and mentorship • Proven track record of successfully leading and motivating diverse teams • Multitasker and critical thinker with strong analytical skills • Exceptional interpersonal and communication skills, including writing, speaking, and active listening

🏖️ Benefits

• Medical/Dental/Vision Insurance • TouchCare VirtualCare • Life Insurance • Health Savings Account • Flexible Spending Account • 401(k) Matching • Employee Assistance Program • PTO Plan for Non-Exempt Employees • Flexible PTO Plan for Exempt Employees • Holidays and Floating Holidays • Pet Insurance