Themark
1 - 10 employees
Founded 2023
☁️ SaaS
🛍️ eCommerce
SaaS • eCommerce
Themark is a SaaS platform that acts as a centralized "link in bio" and social hub for creators, influencers, small businesses and brands. It lets users create a single customizable landing page to share links, sell digital and physical products, collect leads, generate QR codes, schedule and auto-post to social platforms, use AI-assisted content and caption generation, and track clicks and audience analytics. Themark also supports integrations with email and commerce tools, monetization features (shops, affiliate links, sponsored links), and a templates/marketplace for creators.
Customer Service
Job not on LinkedIn
🕒 February 25
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Themark
1 - 10 employees
Founded 2023
☁️ SaaS
🛍️ eCommerce
SaaS • eCommerce
Themark is a SaaS platform that acts as a centralized "link in bio" and social hub for creators, influencers, small businesses and brands. It lets users create a single customizable landing page to share links, sell digital and physical products, collect leads, generate QR codes, schedule and auto-post to social platforms, use AI-assisted content and caption generation, and track clicks and audience analytics. Themark also supports integrations with email and commerce tools, monetization features (shops, affiliate links, sponsored links), and a templates/marketplace for creators.
📋 Description
• Serve as the primary point of contact for all customer inquiries through phone calls, emails, and online chats • Provide timely and accurate responses to customer inquiries, addressing any concerns or issues they may have • Collaborate with other departments to resolve complex customer issues and provide a seamless customer experience • Proactively identify opportunities to improve the customer experience and provide feedback to the appropriate teams • Maintain accurate and up-to-date customer records in our CRM system • Meet and exceed customer service targets and goals set by the company • Continuously strive to improve customer satisfaction and loyalty
🎯 Requirements
• High school diploma or equivalent; post-secondary education in business or a related field is an asset • Minimum of 1 year of experience in customer service or similar position • Excellent communication and interpersonal skills • Strong problem-solving and decision-making abilities • Ability to multitask and prioritize in a fast-paced environment • Proficient in Microsoft Office and experience working with CRM systems
🏖️ Benefits
• Competitive salary and benefits package • Opportunities for growth and development within the company • Ongoing training and support to enhance your skills and knowledge
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