Customer Service Associate

Job not on LinkedIn

🕒 May 8

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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The MCS Group, Inc

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1979

🤝 B2B

🏢 Enterprise

📚 Education

B2B • Enterprise • Education

<The MCS Group, Inc. > is a nationally-recognized provider of outsourced business and technology services, offering records retrieval, eDiscovery and managed review, digital forensics and data collections, and comprehensive management services such as mailroom, copy/print/scan, reception, and facilities support. The company serves law firms, insurance and financial firms, corporations, government agencies, higher education, and life sciences/pharmaceutical clients, leveraging RelativityOne certification and other technologies to improve workflows, ensure compliance, and reduce operational costs.

📋 Description

• The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests. • Review call sheet on daily basis from Team Leader • Make phone calls to each provider to confirm our written request was received • Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol • Diary the next call for proper follow up activities • Assign the proper codes for status messages to client • Determine if a copy fee is required and arrange the preparation of the check • Inform Request Processing of any address changes to providers or clients • Keep Client Specialist informed of difficult Providers • Prepare excel spreadsheets as required by Providers

🎯 Requirements

• Excellent oral and written communication skills; strong interpersonal skills • Strong client focus: ability to interact with customers at all levels • Strong analytical and problem-solving skills; high-level of attention to detail • Ability to multi-task effectively and maintain organization and composure under high pressure • Strong knowledge of Microsoft Office (Excel, Word) • Capable of making timely, independent decisions • Ability to work to deadlines and prioritize work • Ability to work independently and as part of a team • Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience