Thermo Fisher Scientific
10,000+ employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
Healthcare Insurance • Biotechnology • Pharmaceuticals
Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery.
Director of Customer Success
Job not on LinkedIn
🕒 April 9
🇺🇸 United States – Remote
💵 $180k - $200k / year
⏰ Full Time
🔴 Lead
🏆 Customer Success
🦅 H1B Visa Sponsor
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Thermo Fisher Scientific
10,000+ employees
⚕️ Healthcare Insurance
🧬 Biotechnology
💊 Pharmaceuticals
Healthcare Insurance • Biotechnology • Pharmaceuticals
Thermo Fisher Scientific is a leading global supplier of scientific instrumentation, reagents and consumables, and software services. They support the life sciences, healthcare, and analytical chemistry sectors by providing robust solutions for laboratory research and production processes. Their innovative products and services encompass a range of applications, including diagnostics, lab workflow automation, and drug discovery.
📋 Description
• Lead mission-critical customer outcomes, 24/7 network operations, and platform reliability for government agency clients • Manage customer success strategy aligned to company revenue goals • Build, hire, mentor, and retain a team of Customer Success Managers • Define and continuously improve the customer journey • Collaborate cross-functionally with Engineering, Product, Marketing, and Support • Report CS performance to executive leadership
🎯 Requirements
• 15+ years of progressive experience in customer success, account management, and technical operations • Hands-on experience leading Network Operations Center (NOC) teams • Deep expertise in Site Reliability Engineering (SRE) • Managing multi-disciplinary teams including customer-facing and technical operations staff • Familiarity with FedRAMP, FISMA, and NIST frameworks • Experience working with or supporting federal, state, or local government clients • Proven experience running a 24/7 NOC with government SLA obligations
🏖️ Benefits
• Equal-opportunity employer • Consideration without regard to criminal histories, consistent with legal requirements
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