Customer Service Administrator

🔥 0 minutes ago

🇮🇹 Italy – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Handle diverse customer inquiries across multiple departments • Respond to and resolve customer requests regarding pricing, product availability, returns, and delivery • Deliver exceptional customer support and seamless service • Maintain high standards of customer satisfaction • Build relationships with internal and external stakeholders • Contribute to Thermo Fisher Scientific’s mission of enabling customers to make the world healthier, cleaner, and safer

🎯 Requirements

• 1 year of customer service or call center experience required • Fluency in both written and oral English required • Additional language capabilities (French, Italian, or other languages) may be required • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) • Experience with CRM or ERP systems (SAP preferred) • Strong verbal and written communication skills with excellent phone etiquette • Ability to manage multiple priorities effectively • Strong problem-solving and conflict resolution abilities • Excellent attention to detail and commitment to accuracy • Strong organizational and time management skills • Ability to work independently while maintaining team collaboration • Customer-focused mindset with commitment to service excellence • Adaptability in responding to changing priorities • Ability to maintain composure while handling challenging situations • Ability to work at a desk using computer and phone equipment for extended periods

🏖️ Benefits

• Fully remote work arrangement