Customer Service Representative

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🕒 May 8

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Process customer orders accurately and efficiently in the ERP system. • Monitor and track orders to ensure timely delivery. • Coordinate with factory, vendor, warehouse and logistics teams to resolve any order discrepancies or issues. • Maintain accurate order records and update customer accounts as needed. • Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Provide information regarding order status, product availability, and company policies. • Handle and resolve customer complaints and issues, escalating to the appropriate department when necessary. • Follow up with customers to ensure their satisfaction and address any further concerns. • Collaborate with sales, factory, warehouse, and logistics teams to ensure smooth order processing and delivery. • Communicate effectively with customers and internal teams to provide updates and resolve issues. • Assist in developing and implementing customer service policies and procedures. • Prepare and maintain reports on backlogs order status and service metrics. • Document all customer interactions and transactions for tracking, auditing. • Identify trends and suggest improvements based on customer feedback and order data.

🎯 Requirements

• Bachelor’s Degree in Business, Supply Chain or related field preferred. • Proven experience in order management and customer service roles. • Proficiency in using SAP, MS Office. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Ability to work independently and as part of a team. • Strong organizational and time management skills. • Ability to handle multiple tasks simultaneously in a fast-paced environment.

🏖️ Benefits

• Accessibility/Disability Access • Equal Opportunity Employer