Field Applications Manager – HLA, Transplant Diagnostics

Job not on LinkedIn

🔥 38 minutes ago

🌐 Germany, Austria, +1 more countries – Remote

🇩🇪 Germany – Remote 🇦🇹 Austria – Remote 🇨🇭 Switzerland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Lead and develop a team of four field-based Field Application Scientists. • Provide hands-on customer support while ensuring strong field coverage, technical excellence and a consistent customer experience. • Coach and develop the FAS team through one-to-ones, performance discussions, feedback and career development. • Plan and balance team coverage for customer training, demonstrations, installations, troubleshooting, workshops and other field activities. • Align FAS support with strategic accounts, key opportunities, channel partners and regional priorities. • Coordinate responses to critical or complex customer issues with technical, product support, field service, R&D and other teams. • Support consistent FAS processes, including pre-visit preparation, post-visit follow-up, Trip Reports, Customer Inquiry documentation and escalation of unresolved issues. • Own team onboarding, training and competency development for legacy products and new product introductions. • Monitor workload, field coverage, responsiveness and customer outcomes to improve team effectiveness. • Deliver product demonstrations, customer and channel-partner training, installation support and product troubleshooting, particularly in the DACH / German-speaking region. • Develop experimental troubleshooting plans and collaborate on Customer Inquiries. • Facilitate technical workshops and training programs, and contribute to webinars, video tutorials and other customer training materials. • Coordinate customer visits with Sales Consultants, channel partners and Regional Commercial Managers. • Communicate customer feedback, unmet needs and product observations to internal teams. • Maintain field activity and Customer Inquiry records, and communicate visit outcomes and follow-up actions. • Represent TDX at HLA conferences, trade shows and customer events, including technical or promotional presentations. • Contribute field input to NPI projects, product documentation, instructions for use and other customer-facing materials. • Follow applicable quality, regulatory, safety, travel and business policies. • Travel approximately 70% or more across the DACH region and broader EMEA territory.

🎯 Requirements

• A bachelor’s degree or higher from an accredited institution in the biological or chemical sciences. • At least seven years of experience in an HLA laboratory, Field Application Scientist role, or related HLA / transplantation environment. • Demonstrated people leadership, coaching and performance management experience. • Direct experience and practical knowledge of TDX Antibody Detection and/or Molecular Typing products is required. • Knowledge of transplantation / HLA laboratory workflows, technical applications and customer requirements. • Practical experience with field-based customer training, product demonstrations, installation support and structured troubleshooting. • Ability to create and facilitate technical programs for small and large audiences, adapting complex scientific topics to different levels of familiarity. • Ability to schedule and complete customer or channel-partner visits on short notice and prioritize competing customer requirements. • Sound independent judgment in customer support, team prioritization, escalation and resource allocation. • Ability to collaborate across Commercial, Product Support, Field Service, Marketing, R&D, Product Management and other functions. • Effective written and verbal communication with employees, management, customers, channel partners and third parties. • Fluent written and spoken German and English; additional European languages are an advantage. • Proficiency with Microsoft Office, particularly Word, Excel and PowerPoint. • Ability to travel extensively and work effectively in a highly field-based role while supporting a dispersed team. • Comfortable and effective working from a home-based office and in customer laboratory environments. • Occasional lifting of office and/or laboratory equipment up to approximately 23 kg (50 lbs.) may be required, subject to local requirements.

🏖️ Benefits

• Competitive remuneration • Annual incentive plan bonus • Healthcare • Range of employee benefits • Outstanding career and development prospects • Exciting company culture centered on integrity, intensity, involvement, and innovation

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