Field Applications Scientist – NGS Bioinformatics

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced helpdesk support for CSD NGS bioinformatics products and workflows by troubleshooting complex issues related to data inputs and outputs, software behavior, system configuration, and environment constraints. • Own customer support cases from initial investigation through resolution by gathering requirements, reproducing issues where possible, identifying likely root causes, documenting findings, and communicating progress clearly. • Prioritize and triage customer cases while escalating high-severity issues through established support channels and driving resolution in collaboration with internal teams. • Partner with Product Management, R&D, Informatics, and Field teams by providing clear technical summaries, log files, screenshots, and reproducible examples. • Develop and maintain technical documentation including troubleshooting guides, knowledge base articles, and known-issue summaries to enhance the customer experience and improve support efficiency. • Participate in structured product training to build expertise across the CSD NGS bioinformatics portfolio and associated workflows. • Support customer training sessions and value-added service activities as part of your professional development and business needs. • Contribute to workshops, webinars, and demonstration readiness activities in support of the commercial organization.

🎯 Requirements

• BSc or MSc in Bioinformatics, Computational Biology, Genomics, Computer Science, or a related discipline, or equivalent experience. • Experience or strong exposure to NGS bioinformatics with a strong interest in applied technical support. • Experience troubleshooting software, workflows, or bioinformatics applications is advantageous. • Experience working collaboratively across multidisciplinary technical teams is preferred. • Working knowledge of Linux and command-line environments. • Exposure to Python or R, or willingness to further develop scripting skills. • Strong analytical and troubleshooting capabilities with a methodical approach to problem solving. • Excellent technical documentation and organizational skills. • Strong customer communication skills with the ability to explain technical concepts clearly. • Ability to prioritize multiple tasks while maintaining attention to detail.

🏖️ Benefits

• Competitive remuneration • Annual incentive plan bonus • Healthcare • A range of employee benefits