Field Service Engineer – Chromatography

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🔥 43 minutes ago

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Installation, maintenance, fault analysis, repair and commissioning of assigned products and systems • Performing instrument qualifications in accordance with applicable procedures and customer requirements • Planning and executing service calls with a focus on technical quality, organization and operational efficiency • Documenting all service activities and handling escalations in line with current Thermo Fisher Scientific policies and processes • Providing technical and application support to customers to ensure optimal instrument performance • Actively identifying and promoting our service offerings, such as service contracts, qualifications and system upgrades, during service visits and customer meetings • Close collaboration with Technical Support teams and manufacturing sites to rapidly resolve technical issues • Managing service inventory and maintaining tools and calibration equipment • Supporting trade shows, exhibitions and customer events • Working closely with Technical Team Leaders to ensure efficient service delivery and high customer satisfaction

🎯 Requirements

• Completed technical vocational training or a degree in electronics, medical technology, natural sciences, engineering or a comparable technical discipline • Ideally, experience in servicing technical, analytical, laboratory or medical devices • Enthusiasm for analytical systems and willingness to continuously learn new technologies and products • Experience in direct customer-facing field service is an advantage • Strong analytical skills and experience in systematic fault diagnosis/troubleshooting • Structured and organized work style and the ability to manage multiple priorities simultaneously • High customer orientation combined with a professional demeanor and strong communication skills • Good knowledge of computer hardware and software • Very good communication skills within a matrix organization • German language skills at minimum B2 level and English skills at minimum B1, both spoken and written • Valid driver's license • High willingness to travel within Germany and, if required, within the EMEA region and worldwide for training purposes

🏖️ Benefits

• Attractive compensation • Annual bonus under our incentive plan • Health benefits • Numerous additional employee offers