Field Service Engineer, MS

Job not on LinkedIn

14 hours ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Thermo Fisher Scientific

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Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

📋 Description

• managing all aspects of field service support and customer relationship management • installation, repair, preventative maintenance, and instrument qualification • provide technical support and assistance, ensuring the efficient performance of equipment and systems • work directly with customers to address their needs, ensuring customer satisfaction and product efficiency • carry out Installation, maintenance and training of Chromatography and Mass Spectrometry product • responsibility for meeting customer SLA and internal KPI objectives • ensuring customer satisfaction in all aspects of services provided. • share experience and standard approach of product services and applications with colleagues • contribute to knowledge base to allow continued improvement of work efficiency and effectiveness • assist the Commercial Team with technical information, training, and demonstrations • accurately document field service activities

🎯 Requirements

• Bachelor’s degree in analytical chemistry, chemical engineering, or equivalent • Preferred hands-on experience as a field service engineer or scientist/chemist in a lab setting supporting Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems • 2+ years of experience with Chromatography (liquid/gas/ion) and Mass Spectrometry equipment systems • Analytical troubleshooting and problem-solving abilities • Interest in technology and IT trends • Knowledge of electron microscopes is an advantage. • Valid Driver’s License Required, and be able to travel into DOE, DOD, and National Laboratories

🏖️ Benefits

• competitive remuneration • annual incentive plan bonus • healthcare • range of employee benefits