Thermo Fisher Scientific
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
Team Lead, Customer Service
Job not on LinkedIn
🕒 May 8
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Thermo Fisher Scientific
10,000+ employees
Founded 1956
🧬 Biotechnology
💊 Pharmaceuticals
🔬 Science
Biotechnology • Pharmaceuticals • Science
Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.
📋 Description
• Lead and oversee daily Customer Service operations, ensuring effective execution of the end-to-end Order-to-Cash process. • Ensure accurate and timely processing of customer orders from order entry through to delivery fulfillment. • Manage customer escalations effectively, performing root cause analysis and implementing corrective and preventive actions. • Collaborate closely with internal stakeholders to ensure seamless order execution. • Partner with Finance and Accounting teams to manage credit-related matters. • Identify opportunities to improve systems, processes, and tools to enhance operational efficiency and accuracy. • Deliver training and presentations relevant stakeholders on process updates and key initiatives.
🎯 Requirements
• Bachelor’s Degree in Business, Supply Chain or related field preferred. • At least 8-10 years of relevant experience. • Proven experience in order management and customer service roles. • Proficiency in using SAP, MS Office. • Excellent verbal and written communication skills. • Strong problem-solving abilities and attention to detail. • Project management skills. • Strong organizational and time management skills. • Ability to handle multiple tasks simultaneously in a fast-paced environment.
🏖️ Benefits
• Professional development opportunities • Work-life balance
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