Technical Support Specialist – Surface Analysis Systems

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide exceptional technical support for our Surface Analysis product line, directly contributing to customer success and scientific advancement. • Provide second line remote support via phone, email, and Technical Assistance process, ensuring timely and accurate resolution of customer issues. • Travel to customer locations to install new tools and fix malfunctioning equipment that requires immediate attention, ensuring outstanding customer service. • Chip in to driving process/product improvement by providing valuable feedback on installation, service, and upgrades. • Conduct customer training on basic instrument operation, enabling them to make the most of our extraordinary technologies. • Collaborate with the Global Technical Support Department for Surface Analysis, actively participating in departmental duties as required. • Willingness to take additional training which expands the knowledge required to address the RTS-B responsibilities.

🎯 Requirements

• Proficient in English (verbal and written); additional language skills are a plus. • Strong social skills and communicative both written and verbal, to effectively harmonize with our customers. • Educational background in physical sciences, engineering, or a related field, or equivalent experience, showcasing a strong academic foundation. • Sound knowledge of the physical sciences and basic understanding of X-ray Photoelectron Spectroscopy (XPS). • Experience in Ultra High Vacuum (UHV) techniques and technologies, ensuring the successful implementation of our tools. • Willingness and ability to travel worldwide, approximately 50% of the time, to support our global customer base. • Ability to communicate with and train customers whose first language is not English, promoting inclusivity and teamwork. • Commitment to continuous learning and personal development, staying up-to-date with the latest industry advancements. • Demonstrated experience of successfully handling multiple tasks independently, with excellent prioritization and deadline leadership skills. • Organized with strong house-keeping skills, ensuring an orderly and efficient work environment. • High degree of reliability, flexibility, and self-motivation, growing in a fast-paced team with multifaceted strengths. • Demonstrated ability to work effectively with complementary teams, fostering a collaborative work environment.

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development