Platform Integration Manager

September 4

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Alcumus

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Compliance • Software • Enterprise

Alcumus is a technology-driven company specializing in compliance and risk management solutions. They provide software and services that help organizations maintain health and safety standards, manage risk, and stay compliant with regulations. With a focus on improving operational efficiency and workforce safety, Alcumus serves businesses across various sectors, providing them with the tools needed to thrive in a regulatory environment.

1001 - 5000 employees

📋 Compliance

🏢 Enterprise

💰 Private Equity Round on 2022-05

📋 Description

• Lead the implementation and maintenance of integrations between internal applications and external customer systems • Validate API behavior and system interactions, collaborating with engineering and QA teams • Serve as a point of contact for internal and external integration-related inquiries, issues, and enhancements • Support troubleshooting efforts and coordinate resolution across technical teams and external partners • Own and maintain API documentation, FAQs, and integration playbooks using tools like Confluence, Postman, or Swagger UI • Document recurring integration patterns and customer use cases in collaboration with customer success • Configure and validate low-code/no-code or scripted integrations (e.g., Zapier, Workato, Python scripts) • Participate in project planning and integration scoping sessions and ensure clear documentation and follow-through • Collaborate with product and engineering to align integration capabilities with roadmap priorities • Facilitate knowledge sharing across teams to improve understanding of API functionality and limitations • Reports to VP of Product Experience and Delivery

🎯 Requirements

• 5–7 years of experience in a technical operations, product support, or integration-focused role within a SaaS or software services environment • Strong understanding of REST APIs, JSON, and HTTP request/response patterns • Proficiency with API testing and documentation tools (e.g., Postman, Swagger) • Experience documenting technical processes and integration workflows • Excellent problem-solving and communication skills, with ability to bridge technical and non-technical teams • Preferred: Experience supporting customers through API-based integrations • Preferred: Familiarity with low-code integration platforms (e.g., Make.com, Zapier, Workato, Boomi) • Preferred: Exposure to tools like JIRA, Confluence, BitBucket, and basic scripting (Python, JavaScript) • Preferred: Background in compliance-heavy or enterprise B2B software environments

🏖️ Benefits

• Integrated mental health & wellbeing support • Vacation – starting at 3 weeks • Wellness Days & Annual Giving Day to give back to yourself or your community • Comprehensive medical and dental coverage • End of year, company-wide shut down to relax and recharge • LinkedIn Learning License for upskilling & development • Recruitment team may consider applicants who don’t meet all criteria and provide upskilling/developmental support • Equal-opportunity employer and inclusive workplace • Response to application within 15 working days • Interview process support and adjustments available upon request